At InprOTech, the relationship with our clients is one of the elements we value most. Industrial cybersecurity requires trust, continuity, and a deep understanding of production processes. This is why every year we systematically analyze how those who trust us to protect their OT environments perceive our services.
This exercise not only allows us to measure results, but also to identify how the sector is evolving, which challenges are emerging in factories, plants, and critical environments, and how we can better support each organization.
A level of satisfaction that drives us forward
Industrial digital transformation is advancing rapidly, and with it, expectations regarding security. In this context, our clients rated their overall satisfaction with InprOTech on a scale of 1 to 10.
The score obtained was 9.33 out of 10, a figure that shows that our specialization in OT environments continues to be a significant differentiator.
Alongside this global assessment, we also requested a more detailed evaluation of different aspects of the service:
- Responsiveness to incidents.
- Compliance with deadlines and commitments.
- Professionalism and technical expertise of the team.
- Flexibility and adaptation to changing needs.
- Quality and usefulness of the proposed solutions.
The average specific satisfaction obtained this year reached 4.46 out of 5, reflecting that our practical and operations-oriented approach aligns with the real needs of the sector.
Recommendation and trust: InprOTech’s NPS
In such a sensitive environment as the industrial one, trust is essential. For this reason, we measure our clients’ willingness to recommend us through the Net Promoter Score (NPS) indicator.
In 2025, InprOTech reached an NPS of 83, a value that highlights the strength of the relationships we build and the perception that our work provides security and peace of mind in critical operations. This figure encourages us to continue strengthening our role as a strategic partner for plants and OT environments.
InprOTech, a trusted partner in industrial cybersecurity
The results obtained this year motivate us to continue evolving alongside our clients, reinforcing our knowledge of emerging industrial technologies and expanding our capabilities to anticipate the risks that may impact the sector.
We will continue working hand in hand with each organization to ensure that their processes remain secure, resilient, and prepared for the challenges ahead.
Finally, we sincerely thank everyone who participated in this edition for sharing their feedback. Your comments are essential to continue growing and adding value in the field of industrial cybersecurity!